GreenHouse On Festival Restaurant
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Frequently Asked Questions ​

FAQ

General Question

You can contact us directly on +27 72 609 5500 or book via our website. Just click on the BOOK NOW button on the bottom right of the website. 

We recommend booking in advance to secure your preferred date and time.

You can let us know by contacting us on +27 72 609 5500. 

Ideally, we want to make sure your booking is secured and will have your space ready for you. So it is best we chat, often. 

Absolutely! We are more than happy to accommodate special requests and dietary restrictions. Please mention your requirements in the reservation form and our team will do their best to tailor your experience accordingly.

Yes, we do offer private event hosting. Whether it's a special celebration or a corporate gathering, our dedicated events team can assist you in planning a memorable event. For enquiries, please contact events@ghonfestival.com.

While we don't have a strict dress code, we recommend smart-casual attire to complement the upscale dining atmosphere.

FAQ

Payment Question

We accept major credit cards, including Visa, and MasterCard.

We also accept cash payments.

Yes, we do support mobile payment services. You can use Apple Pay, Google Pay and other similar options to make your payment.

For standard reservations, we typically do not require a deposit. However, for larger groups or special events, a deposit might be requested to secure your reservation. Our reservations team will provide you with the necessary information when you make your booking.

Absolutely. We are happy to split bills for groups. Please inform your server in advance, and they will assist you in dividing the bill as per your preferences.

Gratuities are not included in the bill, but they are greatly appreciated by our dedicated staff who work hard to ensure your dining experience is exceptional. If you would like to leave a gratuity, you can add it to the final bill.

We understand that plans can change. While we don't have a general cancellation fee, we kindly request that you inform us at the earliest opportunity if you need to cancel a reservation. This allows us to offer the table to other guests.

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